Glide mobile app support

Contact support

Email us directly at [email protected]. This inbox is not an emergency service. If someone is in immediate danger, contact local emergency services.

Include the app name, your device and operating-system version, and a short description of what happened. If the issue concerns a trip, include the booking reference when you have it. Do not email passwords, one-time verification codes, full payment-card numbers, or government identification documents.

Ride Glide — passenger

Contact us for sign-in or verification problems, profile questions, booking or trip status issues, payment-flow questions, and live chauffeur-location display problems. For a booking-specific service issue, the transportation fleet shown in your booking may also need to assist.

Drive Glide — chauffeur

Contact us for sign-in, fleet membership, trip assignment, status updates, navigation, or active-trip location-reporting problems. Tell us whether location access is enabled for the app and whether the issue occurs before or during an active trip; do not send your live location by email.

Glide Fleet — fleet operator

Contact us for dashboard sign-in, fleet access, booking operations, or an in-app web page that will not load. Glide Fleet displays the fleet dashboard in a system WebView, so cookies, website storage, and cached files can affect sign-in and page behavior. Include the affected page address and whether the same issue occurs in a regular browser.

Privacy and account requests

Read our Privacy Policy for how the services handle data. To request deletion, follow the identity-verification steps on the Account and data deletion page.