Privacy Policy

1. Who we are and what this policy covers

Glide Group Inc. operates the Glide software platform. Ride Glide is the passenger app, Drive Glide is the chauffeur app, and Glide Fleet gives fleet operators access to fleet tools through an in-app web dashboard. Glide-powered bookings can also involve an independent transportation operator (“fleet”) that provides the ride.

This policy covers information Glide Group Inc. handles through those products and our public websites. A fleet may separately control information it collects for its own transportation business and may provide additional privacy terms.

2. Information we handle

• Authentication and account information: phone number, email address, verification and sign-in events, account identifiers, session information, and account-security signals. Authentication may use SMS codes, Firebase Identity Platform, and on-device session or token storage.
• Profile and role information: name, contact details, passenger or chauffeur profile information, fleet membership and role, and vehicle or operator details supplied for fleet operations.
• Trip and booking information: pickup and drop-off locations, itinerary and stops, requested time, passenger and fleet details, vehicle selection, price and payment status, booking references, trip status, and service communications.
• Chauffeur location: Drive Glide can collect device location when permission is enabled and the app is in use. During an active trip, location supports navigation and vehicle reporting and can be shown to the assigned fleet and passenger through Google Maps Platform and Fleet Engine journey-sharing features.
• Payments: payment status and transaction references. Card details entered in hosted or embedded Stripe payment experiences are handled by Stripe; Glide does not need the full card number to maintain the booking record.
• Communications: support messages, separate SMS and WhatsApp preferences, consent source and timestamp, and transactional messages about authentication, bookings, chauffeur assignment, or trip status.
• Technical and usage information: IP address, device and browser type, app version, operating system, page or feature activity, diagnostic events, cookies, and similar technologies used to operate, secure, measure, and improve the services.

3. Glide Fleet WebView storage

Glide Fleet loads the fleet dashboard in the device's system WebView. The dashboard can use cookies, local website storage, database storage, and cached files for authentication, session continuity, preferences, security, and embedded service features. These items can persist on the device between app sessions. The Android app accepts first- and third-party cookies for the WebView and synchronizes cookies to device storage; the iOS app uses the WebView's default website data store.

Cookies and other local website data may remain after sign-out or an account request. Depending on the operating system, local copies may be removable through app or device controls or by removing the app.

4. How we use information

• Authenticate users, protect accounts, and maintain sessions;
• Create, price, dispatch, operate, and support bookings and trips;
• Provide active-trip navigation, chauffeur location, and journey sharing;
• Process and reconcile payments and fleet payouts;
• Send requested authentication and transactional communications;
• Operate, secure, troubleshoot, measure, and improve the services; and
• Comply with law, enforce agreements, and protect users, fleets, and the platform.

5. Providers and sharing

Depending on the product and feature, information may be shared with:

• The transportation fleet, chauffeur, passenger, or authorized fleet staff involved in a booking;
• Google Cloud for application hosting, Cloud SQL for PostgreSQL, and Cloud Storage;
• Firebase Identity Platform for authentication and account sessions;
• Google Maps Platform and Fleet Engine for routes, navigation, vehicle reporting, and journey sharing;
• Stripe for payment processing and connected fleet payment services;
• Twilio for phone verification, transactional messaging, and supported communications;
• Twenty CRM when a person submits a website waitlist, partner inquiry, or support request;
• Google Analytics and Google Ads, and Meta advertising tools, when enabled on the relevant website or booking flow; and
• Security and professional-service providers used to support the relevant service.

We may also disclose information when required by law, in connection with a corporate transaction, or when reasonably necessary to protect rights, safety, and service integrity. We do not sell personal information for money.

Glide does not sell or share mobile phone numbers, SMS or WhatsApp opt-in data, or messaging consent with third parties or affiliates for their marketing or promotional purposes. Service providers may process this information only to deliver or support the communications a person requested.

6. Retention

We retain information for as long as it is needed to provide and secure the services and for legitimate legal, accounting, fraud-prevention, and dispute-resolution purposes. Retention varies by data category, account status, booking lifecycle, and a fleet's own recordkeeping responsibilities. When information is no longer needed, we may delete or de-identify it.

7. Deletion and user rights

You can request account and personal-data deletion by following the steps on our Account and data deletion page. Depending on where you live, you may also have rights to request access, correction, deletion, or restriction of certain processing, or to object to or appeal certain privacy decisions. We may verify your identity or authority before acting on a request.

A fleet may need to handle a request concerning records it controls independently. We will explain when a request needs to be directed to that fleet or another provider.

8. Security and children

We use administrative, technical, and organizational measures designed to protect personal information. No Internet or storage system can be guaranteed completely secure. The services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes and contact

We may update this policy as the services or applicable requirements change. We will post the current version here and update the date above.

For privacy questions or requests, contact Glide Group Inc. directly at [email protected]. For general app help, see Help Center. Related terms of use are at /terms.